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Abdulmajeed Jaffer

Senior Operations & Supply Chain Leader

Abdulmajeed Jaffer

Scaling Operations.

Developing Leaders.

Delivering Results.

20+ years leading Amazon, Honda and TNT Express operations across logistics, transportation, last-mile delivery and supply chain.

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27,000

Packages / Day

40%

Transportation Savings

SAR 1M

Annual Savings

Zero

Lost-Time Injuries

01Business Impact

The evidence, not the adjectives.

#1in MENA

Ranked delivery station, 3 consecutive years

Amazon White Friday Peak, MENA-wide ranking

20+years

Leading operations at Fortune 500 scale

Amazon, Honda, and TNT Express

27,000packages/day

Peak-volume throughput directed

White Friday Peak operations, Amazon Saudi Arabia

40%

Cut in national transportation costs

Honda Saudi Arabia, supply chain redesign

0incidents

Safety incidents and lost-time injuries

Sustained across entire Amazon tenure

SAR 1M+

Annual savings from JIT implementation

Honda Saudi Arabia, inventory management

02Executive Story

Built. Scaled. Transformed.

20+

years of widening capability — from systems, to national supply chain, to last-mile leadership at Fortune 500 scale.

Built

Nine years at TNT Express moved him from systems administration into sales into international air-freight logistics — not a lateral series of jobs, but the deliberate construction of an operator who could speak systems, commercial, and logistics fluently before ever running a supply chain.

Scaled

Honda handed him a national supply chain — procurement, transportation, warehousing, forecasting, distribution — and he scaled it into a leaner, faster network: transportation costs down 40%, service performance up 20%, a 15,000-engine recall absorbed without disrupting a single day of operations.

Transformed

Amazon handed him one of its largest peak seasons in MENA. He transformed a delivery station into the #1-ranked operation in the region for three consecutive years, transformed a workforce into a leadership pipeline, and transformed safety from a metric into a record: zero lost-time injuries, full tenure.

03Track Record

Three companies. One trajectory.

  1. May 2021 — Present

    Amazon Operations

    Saudi Arabia

    • Shift Manager — May 2021 — Present

    Leads last-mile delivery operations across Amazon delivery stations in the Eastern Province of Saudi Arabia, building high-performing teams while driving safety, operational excellence, and customer-focused execution.

    • Directs high-volume last-mile delivery operations processing approximately 15,000 packages daily, with peak volumes reaching 27,000 packages.
    • Manages and develops a leadership team of 12 Operations Supervisors running high-volume last-mile delivery operations.
    • Achieved the #1 ranked Amazon delivery station across MENA during White Friday Peak operations, three consecutive years.
    • Maintained zero safety incidents and zero lost-time injuries across the full tenure, including three peak seasons at 27,000 packages/day.
    • Built a leadership pipeline: promoted 3 frontline associates into leadership roles and 1 Operations Supervisor into a Shift Manager position.
    • Owns workforce planning, labor allocation, operational readiness, performance management, and continuous improvement for the station.

  2. May 2015 — May 2021

    Honda

    Saudi Arabia

    • National Supply Chain Manager — May 2015 — May 2021

    Owned National Supply Chain operations end-to-end across procurement, transportation, warehousing, inventory, forecasting, and distribution, reducing costs while improving service levels.

    • Directed national supply chain operations spanning procurement, transportation, warehousing, inventory management, forecasting, and distribution.
    • Improved service performance by 20% through a full supply chain redesign and operational optimization.
    • Reduced transportation and logistics costs by 40%, generating significant annual savings while improving service performance in the same initiative.
    • Implemented Just-In-Time inventory systems generating approximately SAR 1 million in annual savings.
    • Reduced dead stock inventory by 20%, improving inventory turnover and working capital efficiency.
    • Managed recall operations covering more than 15,000 engines while maintaining full operational continuity.
    • Drove product damage rates down to as low as 0.03% through transportation and quality control improvements.
    • Developed strategic supplier relationships and negotiated favorable commercial agreements.

  3. Dec 2006 — May 2015

    TNT Express

    • Senior Air Freight Logistics Executive — Jun 2012 — May 2015
    • Country Sales Executive — Aug 2011 — Jun 2012
    • Information Systems Administrator — Dec 2006 — Aug 2011

    Nine years and three roles at one company — systems, then sales, then air freight logistics — the kind of internal trajectory that only happens when a company keeps handing you bigger problems.

    • Progressed from Information Systems Administrator to Country Sales Executive to Senior Air Freight Logistics Executive over nine years.
    • Advanced from systems administration into commercial and logistics leadership within the same organization.
    • Built the operational and commercial foundation — systems, sales, freight logistics — underpinning the supply chain and last-mile leadership that followed.
04Case Studies

Three mandates. Three verifiable outcomes.

Scaling Peak Operations

Amazon Operations, Saudi Arabia

Challenge
White Friday Peak pushes daily package volume from a ~15,000 baseline to as high as 27,000 — the single highest-risk period for safety, service, and quality across the network.
Actions
Led workforce planning, labor allocation, safety, and operational execution through multiple Peak and White Friday events while managing a team of 12 Operations Supervisors.
Business Results
Ranked the #1 Amazon delivery station across MENA for three consecutive White Friday Peaks — with zero safety incidents and zero lost-time injuries maintained across the entire tenure.

#1

in MENA, 3 years running

Transforming National Supply Chains

Honda, Saudi Arabia

Challenge
A national supply chain — procurement, transportation, warehousing, forecasting, distribution — carried excess cost and inconsistent service performance, with recall risk exposure across the dealer network.
Actions
Redesigned the national supply chain end to end and implemented Just-In-Time inventory systems rather than optimizing transportation and inventory as separate problems, then absorbed a 15,000-engine recall inside the redesigned network.
Business Results
Cut transportation and logistics costs by 40%, delivered approximately SAR 1 million in annual JIT savings, improved service performance by 20%, reduced dead stock 20%, and processed the full recall — product damage rates as low as 0.03% — without disrupting operations.

40%

reduction in logistics cost

Building International Logistics Foundations

TNT Express, 2006 — 2015

Challenge
Develop a broad operational foundation spanning information systems, commercial operations, and international freight logistics within a global logistics organization.
Actions
Progressed through three increasingly senior roles — Information Systems Administrator, Country Sales Executive, and Senior Air Freight Logistics Executive — building expertise across technology, customer relationships, commercial operations, and international air freight.
Business Results
Established a strong cross-functional foundation in systems, commercial operations, and international logistics that supported subsequent leadership roles in National Supply Chain operations at Honda and last-mile delivery operations at Amazon.

3

widening roles in 9 years

05Leadership Evidence

Leadership you can measure.

12

Operations Supervisors led

Amazon Operations, Saudi Arabia

The Promotion Pipeline

3Frontline Associatespromoted toOperations Supervisors
1Operations Supervisorpromoted toShift Manager

27,000packages/day peak

Operational Scale

Plus a national supply chain spanning procurement through distribution at Honda.

Zerolost-time injuries

Safety Culture

Sustained across the full Amazon tenure, including three peak seasons at 27,000 packages/day.

Six SigmaGreen Belt

Continuous Improvement

Applied through a national supply chain redesign that cut cost 40% and lifted service 20% in the same initiative.

06Operating Philosophy

The thinking behind the results.

Build systems that scale.

Develop people before processes.

Safety is non-negotiable.

Continuous improvement is a daily discipline.

Results speak louder than titles.

These principles are reflected in safer operations, stronger execution, and leadership development — contributing to three consecutive years without a lost-time injury while helping develop three Operations Supervisors and one Shift Manager from within the organization.

07Credentials

The foundation underneath the results.

Education

  • Rutgers University

    Supply Chain Logistics & Operations

    2019

  • Sikkim Manipal University

    Master's Degree, Management Information Systems

    2014

  • Near East University, Cyprus

    Bachelor of Computer Information Systems

    2006

Certifications

  • Certified Supply Chain Management Expert
  • Certified Supply Chain Specialist — CPD Certified
  • Six Sigma
  • Supply Chain Management Diploma
  • Lean — Introduction to Lean (Amazon Learn)
  • Generative AI (GenAI) Foundations (Amazon Learn)
08Core Expertise

14 disciplines, one operating system.

Operations Management, Supply Chain Management, Logistics Operations, Last-Mile Delivery, Transportation Management, Warehouse & Fulfillment Operations, Workforce & Capacity Planning, Lean Six Sigma, Continuous Improvement, KPI Management, Talent Development & Succession Planning, Cost Optimization, Strategic Planning, Vendor & Stakeholder Management

Tools & Analytics

  • Advanced Microsoft Excel
  • Power BI
  • KPI Dashboards
  • Operational Performance Reporting
  • Workforce Planning & Capacity Management Tools
  • Process Improvement Methodologies

Ready to scale
operations?

Let’s talk.

Saudi Arabia, UAE, GCC

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